Does a Pre-order guarantee me the item on release date?

Pre-ordering an item means that you have secured a copy of that item. It is a good way of protecting yourself from any short supply issues or high demand items selling out on the day of release.

How do I get my Pre-order on release day?

We ship all new releases on the day before the official release date

Therefore if you want your items for the day of release you need to select our next day delivery service or click and collect from our Kirkcaldy store.

What happens if my pre-order is delayed?

In the situation where a product is not released in time, or is delayed in some way, we will do our best to inform you of the situation, although we are quite often given no more information than the general public. This will be via email to the address used on your order. This email will explain the situation and how we are going to proceed. If orders are split, you will not be charged any extra postage. Please note that most of our emails are dispatched by an automated system and can end up in your Spam and Trash folders, so it is always worth a check to see if they are hiding there.

When is the money taken for my pre-order?

All payments are taken at the point of order, and not when the pre-order item is released.

Do you buy in cards?

We are not buying in cards at the moment, but we do offer a trade in service for store credit to be used in our shop or website.

Do you buy whole collections?

In certain cases we do, however this is on a case by case basis. In situations where you want to sell a collection in its entirety then it is best to contact us first by e-mail.

Do you, scale, weigh, or tamper with your booster packs?

Okay, we understand the desire to get the 'good' cards, we can also understand the disappointment when that elusive 'shiny' isn't sitting at the back of your booster. We are also aware of the rumours about certain practices found by sellers on certain sites. However we wish to answer this question unequivocally and as emphatically as possible, and our answer is this.. NO! Fire & Lightning Collectibles prides itself on the principles it is run by: fair prices, fast dispatch and excellent service. It is the corner stone on which our whole enterprise is built. Such actions as the ones mentioned above are not only abhorrent to us, but would quickly destroy the reputation we work so hard to maintain. We have not, will not, nor ever plan to do anything that could be constituted as 'ripping off' our customers and that is our cast iron promise to you.

Are your products sealed?

Unless stated all products come to you in the same state as they were sent to us by the suppliers - the same state in which they were sent from the manufacturers. So if you are expecting a sealed product, you will be sent a sealed product.

Is this in English?

Unless stated otherwise all of our products are in English, and we will go to great lengths to make it very clear in the product description if it is not.

In what condition do you send out your single cards?

We advertise most of our single cards as either mint or near mint condition. This means they have either been taken straight from booster packs and stored, or from collections / buy lists that have been checked for their quality. There are some cards we list as “Excellent” or “Played” but these descriptions will be clear from the website. Obviously if you are not satisfied with the condition of your cards then please contact our customer services department.

Do you send out damaged products?

No. We take great pride in our service and only want you to have the best. If you do end up getting a damaged item please contact our customer services and we will get the issue fixed. We do sell some items that are damaged, but these are marked as such on our website and are sold at a discounted price.

You don't have a certain item on your site, can you get it in?

We are always looking to find new things, ranges, lines and games for the site. So if you ask we will always look to see if we can. We cannot always promise that we can, but we will do our best.

Can I cancel an order, and will it cost me to do so?

Yes you can, and no it will not. That having been said there are a few things you need to know. If the order has not been dispatched, then there is no issue and we can do that for you easily. If your order has only just been marked as dispatched very recently, then we can usually help. However, we are receiving many post collections each day from the Royal Mail, so it may well be too late to do anything about it. You can of course return unwanted goods via the returns policy.